Challenge

Users were experiencing fragmentation across Covetrus’ product portfolio.  Inconsistent interactions were causing cognitive strain and inaccessible components were creating difficulty in product flow for disabled users.

​

Secondary challenges

• Increase velocity by 20% across product teams.

• Reduce confusion of the brand voice by creating a shared design language.

 

Role

Spearheaded effort to build a global corporate design system, product adoption strategy, and design system team. This team was responsible for creating a single source of truth for designers and engineers, and a cohesive user experience and shared brand voice across the Covetrus product portfolio.

​

Process

Research | Discovery | Design | Build | Test

​

Research

​

Initial research was carried out to identify challenges and generate insights:

​

• A comprehensive audit of design patterns across products identified inconsistent patterns, color palettes, and redundant code.

• Interviews and surveys were conducted to generate qualitative feedback and insights around design and engineering challenges.

• Analytics were gathered from UX and engineering JIRA boards to create quantitative baseline metrics. 

​

Notable Findings

​

• 39 unique colors used throughout Covetrus cloud/SaaS applications.

• 49 button styles and variations identified.

• No consistent delivery of high-fidelity designs. Engineering teams were struggling with using a number of tools (i.e., Zeplin, InVision, red-lined images, or a combination of these).

• No clear Design Principles for designers to follow.